Terms and Conditions
Confirmation and Cancellation: Bed & Breakfast Rates
To confirm a booking a credit / debit card will be required. In the event of a cancellation made within 24 hours prior to midday on the day of arrival, a cancellation fee of the first nights stay will be charged.
If you are booking a Hotel package please note that if a room becomes single occupied, then this will hold a supplement fee of £50.00 per room, per night. The additional deposit will then be held.
We strongly recommend you take out holiday insurance.
The balance of your Hotel account is payable in full before departure, unless prior arrangement has been made for your account to be sent on for payment.
Children under 10 years sharing their parent’s room are subject to a £15 per person, per night supplementary Bed and Breakfast charge. Additional meals are charged as taken.
The Edge Health & Fitness Club
Charges apply for use of squash and tennis courts. Squash tuition is available with our resident Squash Professional.
Golf Inclusive Breaks: Additional rounds of golf may be pre-booked for golfing breaks and will be charged at the seasonal rate.
All golf is subject to availability and weather conditions. We cannot be held responsible for inclement weather conditions and will therefore not consider refunds or compensation should play be affected. During the winter months golf may be played on temporary greens and tees. We recommend that all golfers reserve tee off times prior to arrival at the Hotel. Handicap cards must be presented at peak times on the Valley Course only.
All groups of 5+ rooms must be paid in full 1 month prior to arrivals. No cancellations or non-arrivals payments will be refunded after the final payment has been made & cannot be used against other incidental costs.
Special Offers and Discounts
All special offers and discounts are not available in conjunction with any other offer or discount. Special offers and discounts are not available on any Bank Holiday, over the Christmas and New Year period, Valentine’s Day, Mother’s Day, Easter Sunday or any other special event. Barnham Broom reserves the right to withdraw or amend special offers and discounts at any time and without prior notice.
All areas within Barnham Broom are strictly non-smoking. Outside areas are provided for your comfort. Please do not smoke in the hotel or your bedroom. It is usual for us to charge guests an extra night’s accommodation if we feel we cannot re-let a room which smells of smoke after their departure. As a minimum, a £100 deep cleaning charge will be applied to the room bill. Please note that we do not allow electronic cigarettes to be used inside or on the property, including bedrooms.
Definitions: ‘The Hotel’ or ‘we’ is the Company Registration No. 1245301. ‘The Client’ or ’You’ is the organising body, company or organiser responsible for arrangements and payment for the event and will be stated on the contract document. ‘The Contract’ means a legal binding agreement between the Hotel and the Client for a specific booking or series of bookings. These Terms and Conditions will form part of the Contract together with any other terms stated in the Contract. The Contract is non-assignable and will be governed by English Law.
Commission will only be paid to agents booking business on contractible rates.
Charges and Payment
1 The Hotel requires at least 14 days notice prior to arrival to arrange any credit facilities, and reserves the right to refuse credit. Accounts must not exceed the agreed credit limit at any time.
2 Credit accounts are payable on receipt of invoice within 30 days, after the date of the invoice. All invoices are quoted and payable in pounds sterling.
3 Credit accounts will become overdue if not paid within 30 days, whereupon further credit applications may be refused.
4 Credit accounts not paid within the 30 days will also be subject to a 3% interest charge against the outstanding balance, charged weekly.
5 Deposit for a Wedding is £550.00.
6 All Weddings are to pay in full 1 month prior to the event. The final balance is payable within 30 days of receipt of invoice. In the event of a Wedding cancellation, please note that your deposit is non-refundable.
7 Guest’s individual accounts, which are not chargeable to the main account are payable on departure from the Hotel.
8 In the event of disputed charges, the undisputed part of the account is still payable within 14 days and subject to interest at 3% if not settled.
9 In the event of charges, not normally payable by the Client, not being settled by guests on departure from the Hotel, the Client will be liable for all these charges. This includes charges that apply to applicable cancellations and to any guest that fails to show up for their reservation.
10 Prices quoted include VAT unless otherwise specified. This shall be at the rate prevailing when the Contract was prepared and is subject to alterations if the rate changes.
Confirmation of Reservation by the Client
11 All bookings will be considered as provisional until both the Client and the Hotel sign the Contract. Once both parties sign the Contract the entire booking will be subject to these
Terms and Conditions.
12 The Contract must be returned by the Client and received by the Hotel. If we do not receive the Contract within 14 days, the Hotel reserves the right to release the provisional booking and re-let the facilities.
13 Numbers for attendance must be advised to the Hotel at the time of the booking and confirmed in writing and will then be contracted. Final timings, menus and special requirements must be confirmed to the Hotel at least 14 days prior to arrival.
14 All prices are subject to change until confirmed by the Hotel’s authorised signature of Contract as detailed in the booking confirmation.
Amendments by the Client
15 Amendments to the guest numbers and/or arrangements must be confirmed to the Hotel in writing.
16 Reductions in the duration or contracted value of the booking shall be subject to the Hotel’s cancellation policy.
17 No charges will be made for reduction of numbers of less than 5% from those stated on the Contract, provided they are received in writing by the Hotel at least 14 days prior to arrival.
18 Any reductions in numbers within 14 days of the event will be charged at 100% if the facilities and related services are not re-sold.
Cancellation by the Client
19 In the event that all or part of an event/booking being cancelled by the Client, the Hotel will make every effort to re-sell the facilities.
20 Should cancellation of an event/booking fall within 60 days of the arrival date then a charge of 50% of the total contracted revenue will apply. If the event/booking is cancelled within 30 to 14 days of the arrival date the Hotel’s cancellation policy is 95% on the contracted accommodation and room hire revenue and 70% on contracted food and beverage revenue. If cancellation is within 14 days then 100% of the contracted total revenue will be charged if facilities and related services are not re-sold.
21 Cancellations, postponements or partial cancellations, must be notified by the Client to the Hotel both verbally and in writing at which stage you will be advised of a cancellation reference number and an estimate of the cancellation charge.
22 The final cancellation charge will be advised to you after the intended date of the event, when the estimated cancellation charge will be reduced by the amount of equivalent business that we have been able to secure to replace your cancelled reservation.
23 If group rates have been agreed and numbers decrease to less than 10 rooms a surcharge will apply.
24 Agent’s commission is only payable on room rates and package rates.
Displays and Equipment.
25 If displays, merchandise, or exhibitions are to be used, the Hotel’s prior approval must be obtained. All activities must comply with statutory health and safety regulations. The Hotel accepts no responsibility for the security, loss, destruction or damage to any items regardless of cause.
26 Prior written approval is required from the Hotel if you wish to fix items to the walls, floors and ceilings.
27 The bedroom accommodation is available from 3.00pm on the day of arrival, and must be vacated by 11.00am on the day of departure, unless the Hotel has agreed specific alternative arrangements.
28 The Client must reimburse the costs of cleaning or repairing any damage caused to the Hotel property, contents or grounds by any of your guests to the Hotel.
29 The Client is responsible for ensuring that any band, musician or other contractor employed by them, complies with statutory requirements, has relevant insurances, and also conforms to the requirements of the Hotel management, to include sound level management.
30 The Hotel must comply with certain licensing and statutory regulations and requires the client to fulfil their obligations in this respect. All bars for non-residents must close at
11.00pm unless otherwise specified and licensed. All bars for residential guests are subject to close at times specified at the discretion of the management.
31 No alcohol or food is to be brought into the Hotel by the client unless it is as a gift to guests/clients, and in turn must not be consumed on the premises. Guests are requested to use the Hotel wine list at all times.
32 In accordance with section 2(3) of the Hotel Proprietors Act 1958, the Hotel accepts no responsibility to the Client in respect of any such claims made against the Client by any member of their guests/group in respect of loss or damage to their property.
33 Should any delegates/guests be unable to correct an aspect of poor behaviour or activities that are deemed offensive or unacceptable to the Hotel, the Hotel reserves the right to terminate the guest’s stay and no monies will be refunded. The manager’s decision is final.
34 Insurance can be arranged to protect you and your event against cancellation or abandonment with a minimum sum insured based on the anticipated income to the hotel.
Insurance can also cover non-appearance of speakers or delegates, property damage to the venue and its contents, third party bodily injury and third party damage. The Hotel does not accept liability for these.
35 The Hotel will not be liable for any failure to provide or delay in providing facilities, services, food or beverage as a result of events or matters outside of its control, including industrial action by either staff or contractors.
36 It is incumbent upon all organisers of events to ensure that all participating persons are aware of the above conditions.
Special Offers and Promotions
All promotional offers are subject to availability and may be withdrawn at any time. Promotions apply to new bookings only and cannot be used in conjunction with any other offer. Minimum spends apply and are only valid on the dates and times specified. Promotions cannot be used on the same day as they were received unless agreed by a manager. Cancellation terms and conditions apply.
25% OFF FOOD IN THE BRASSERIE: Valid until 31st January 2019. Valid membership card (golf or leisure) must be shown. Available Monday-Thursday for dinner, Excludes Thursday 14th February. Subject to availability. Not to be used in conjunction with any other offer. One membership card must be shown per member and up to three guests.
AFTERNOON TEA FOR JUST £10: Available until 28th February 2019. Valid membership card (golf or leisure) must be shown. Available Monday-Thursday, 12-5pm. Excludes Thursday 14th February. Subject to availability. Not to be used in conjunction with any other offer. One membership card must be shown per member and up to three guests.