Confirmation and Cancellation: Bed & Breakfast Rates
If you are booking a Hotel package please note that if a room becomes single occupied, then this will hold a supplement fee of £50.00 per room, per night. The additional deposit will then be held.
We strongly recommend you take out holiday insurance.
The Edge Health & Fitness Club
All golf is subject to availability and weather conditions. We cannot be held responsible for inclement weather conditions and will therefore not consider refunds or compensation should play be affected. During the winter months golf may be played on temporary greens and tees. We recommend that all golfers reserve tee off times prior to arrival at the Hotel. Handicap cards must be presented at peak times on the Valley Course only.
Special Offers and Discounts
Charges and Payment
2 Credit accounts are payable on receipt of invoice within 30 days, after the date of the invoice. All invoices are quoted and payable in pounds sterling.
3 Credit accounts will become overdue if not paid within 30 days, whereupon further credit applications may be refused.
4 Credit accounts not paid within the 30 days will also be subject to a 3% interest charge against the outstanding balance, charged weekly.
5 Deposit for a Wedding is £550.00.
6 All Weddings are to pay in full 1 month prior to the event. The final balance is payable within 30 days of receipt of invoice. In the event of a Wedding cancellation, please note that your deposit is non-refundable.
7 Guest’s individual accounts, which are not chargeable to the main account are payable on departure from the Hotel.
8 In the event of disputed charges, the undisputed part of the account is still payable within 14 days and subject to interest at 3% if not settled.
9 In the event of charges, not normally payable by the Client, not being settled by guests on departure from the Hotel, the Client will be liable for all these charges. This includes charges that apply to applicable cancellations and to any guest that fails to show up for their reservation.
10 Prices quoted include VAT unless otherwise specified. This shall be at the rate prevailing when the Contract was prepared and is subject to alterations if the rate changes.Confirmation of Reservation by the Client
11 All bookings will be considered as provisional until both the Client and the Hotel sign the Contract. Once both parties sign the Contract the entire booking will be subject to these
Terms and Conditions
13 Numbers for attendance must be advised to the Hotel at the time of the booking and confirmed in writing and will then be contracted. Final timings, menus and special requirements must be confirmed to the Hotel at least
14 days prior to arrival.14 All prices are subject to change until confirmed by the Hotel’s authorised signature of Contract as detailed in the booking confirmation.
Amendments by the Client
16 Reductions in the duration or contracted value of the booking shall be subject to the Hotel’s cancellation policy.
17 No charges will be made for reduction of numbers of less than 5% from those stated on the Contract, provided they are received in writing by the Hotel at least 14 days prior to arrival.
18 Any reductions in numbers within 14 days of the event will be charged at 100% if the facilities and related services are not re-sold.Cancellation by the Client
19 In the event that all or part of an event/booking being cancelled by the Client, the Hotel will make every effort to re-sell the facilities.
20 Should cancellation of an event/booking fall within 60 days of the arrival date then a charge of 50% of the total contracted revenue will apply. If the event/booking is cancelled within 30 to 14 days of the arrival date the Hotel’s cancellation policy is 95% on the contracted accommodation and room hire revenue and 70% on contracted food and beverage revenue. If cancellation is within 14 days then 100% of the contracted total revenue will be charged if facilities and related services are not re-sold.
21 Cancellations, postponements or partial cancellations, must be notified by the Client to the Hotel both verbally and in writing at which stage you will be advised of a cancellation reference number and an estimate of the cancellation charge.
22 The final cancellation charge will be advised to you after the intended date of the event, when the estimated cancellation charge will be reduced by the amount of equivalent business that we have been able to secure to replace your cancelled reservation.
23 If group rates have been agreed and numbers decrease to less than 10 rooms a surcharge will apply.24 Agent’s commission is only payable on room rates and package rates.
Displays and Equipment
26 Prior written approval is required from the Hotel if you wish to fix items to the walls, floors and ceilings.
28 The Client must reimburse the costs of cleaning or repairing any damage caused to the Hotel property, contents or grounds by any of your guests to the Hotel.
29 The Client is responsible for ensuring that any band, musician or other contractor employed by them, complies with statutory requirements, has relevant insurances, and also conforms to the requirements of the Hotel management, to include sound level management.
30 The Hotel must comply with certain licensing and statutory regulations and requires the client to fulfil their obligations in this respect. All bars for non-residents must close at11.00pm unless otherwise specified and licensed. All bars for residential guests are subject to close at times specified at the discretion of the management.
31 No alcohol or food is to be brought into the Hotel by the client unless it is as a gift to guests/clients, and in turn must not be consumed on the premises. Guests are requested to use the Hotel wine list at all times.
32 In accordance with section 2(3) of the Hotel Proprietors Act 1958, the Hotel accepts no responsibility to the Client in respect of any such claims made against the Client by any member of their guests/group in respect of loss or damage to their property.
33 Should any delegates/guests be unable to correct an aspect of poor behaviour or activities that are deemed offensive or unacceptable to the Hotel, the Hotel reserves the right to terminate the guest’s stay and no monies will be refunded. The manager’s decision is final.
34 Insurance can be arranged to protect you and your event against cancellation or abandonment with a minimum sum insured based on the anticipated income to the hotel.Insurance can also cover non-appearance of speakers or delegates, property damage to the venue and its contents, third party bodily injury and third party damage. The Hotel does not accept liability for these.
35 The Hotel will not be liable for any failure to provide or delay in providing facilities, services, food or beverage as a result of events or matters outside of its control, including industrial action by either staff or contractors.
36 It is incumbent upon all organisers of events to ensure that all participating persons are aware of the above conditions.