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Breakfast/ Lunch Waiting Staff

Required on a Permanent Full and Part time contracts, we are looking for smiley, bubbly personalities who can engage with our guests. The shift tends to be from 6.30am and latest finish time would be 15.00pm (in order to assist with lunch time and afternoon tea service), but we can be flexible. It is essential that you are able to work some weekends and public holidays,

You will be responsible for serving our guests and customers in our hotel’s Brasserie Restaurant and Valley bar area. You will take orders, set, serve and clear tables and deal with the exchange of bills and money whilst maintaining exceptional standards of customer service.

Key Responsibilities:

Provide a warm welcome for guests and make recommendations on food and drink options.

Prepare and set table for the next guests

Ensure the bar/ food service areas are left clean and tidy at all times

Ensure that guests receive high quality services and service provision

Anticipate guest needs wherever possible and promote to them within the hotel enhancing guest satisfaction.

 

Housekeeping Assistants

Required on a Permanent basis you will be responsible for the overall cleanliness of the bedrooms, timeshare apartments and public areas to the standards as trained.

Key Responsibilities will Include:

Clean rooms to the standard of the hotel

Use equipment and chemicals in the correct way.

Change Linen, Towels and bed sheets

Service hygiene facilities and empty bins

Replace any items that may have been used and keep condiments clean

Assemble linen and towels and put into appropriate laundry bags for collection

Note any damages to rooms, décor, fixtures and fittings.

Take all left items to your supervisor to enable them to be logged

Make sure all public areas and lavatories are cleaned to a high standard

You will be required to turn mattresses

Anticipate guests needs wherever possible

To provide a turn down service as and when required

It is essential that you have the ability to work weekends.

 

Maintenance Manager

You will be responsible for the managing of the day to day operation of the hotel for all property, maintenance and grounds related issues to ensure that standards are maintained & that the hotel is compliant in all areas.

Key responsibilities will include:

To manage all maintenance projects by regular communication & liaison with the General Manager.

To carry out safety tests of all equipment & the hotel fire alarm system on a weekly basis.

To oversee the running of the Maintenance & Grounds throughout the hotel, to ensure that these department is operating to its full capacity & delivering the highest levels of guest satisfaction, resolving all bedroom maintenance issues within the designated timeframe & in line with the daily operating procedures as laid down by the company.

To attend a weekly meeting with the Deputy General Manager to review hotel maintenance & discuss forthcoming projects & improvements required to meet the overall hotel objectives & agreed Business Plan.

To have financial awareness & understanding of how the role impacts the hotel P&L account.

To carry out room inspections & record through the Monthly Quality Self Audit (MQSA) programme, logging all defects & then updating the preventative maintenance programme to carry out repairs or address issues.

To manage financial objectives by preparing an annual maintenance budget; scheduling expenditures; analysing variances; initiating corrective actions.

To arrange quotations & work schedules for external suppliers & contractors to carry out repairs/maintenance in line with their respective contracts or any new work appointed.

To carry out basic plumbing, electrical, carpentry repairs, including painting & decorating of bedrooms, public areas & any internal areas as required, ensuring that all areas are protected & guest reported faults are carried out within a timely planned manner.

To carry out routine maintenance & manage the record keeping of all routine maintenance for any contractor that supplies a monthly, quarterly or annual service to the hotel.

To be fully aware of the hotel emergency procedures & act as Duty Manager/Fire Coordinator as required to support training, team & guest safety during training or fire evacuation procedures.

To oversee the H&S Committee & management of the Health & Safety function of the hotel. To include the administration & management of all record keeping, filing, inspections, audits, risk assessments & training of team members.

To undertake purchasing of supplies & equipment for the department, in line with company purchasing procedures & ensure that all nominated suppliers are used at all times. To also carry out stock counts & checks & take meter readings on a weekly/monthly basis as required.

To attend to site on an Emergency Call Out basis, these call outs represent maintenance repairs or support investigations which will be agreed by the Duty Manager, logged & authorized by the General Manager. .

To ensure all hotel systems & equipment are fully operational to ensure that there is no disruption in providing the products & services to our guests & customers.

 

Breakfast Supervisor

Required on a full time basis

In the absence of the Restaurant Manager, you will responsible for the overall service and standards of all food and beverage provision during breakfast and lunch service, ensuring that both profitability and standards are achieved.

Key Responsibilities will include:

Take all bookings, reservations and customer orders and ensure requirements are processed to a high standard.

Promote and enhance guest satisfaction within your food and beverage area, anticipating guest needs where possible.

Be fully conversant with facilities, service and promotions offered by the food and beverage department and hotel and where appropriate offer this information to the guest.

Ensure that the food and beverage service areas are kept to the required standard and appearance dictated by the hotel management, in accordance with company policies.

Supervising all staff throughout your shift.

Ensure that the team are uniformed correctly, and are polite, courteous, punctual towards guests and their colleagues.

To be responsible for the departments general security, in terms of keys, till systems and stock.

Handle all guest feedback either positive or negative and record correctly.

To assist the departmental manager with staff training and new starter inductions.

Check and monitor staff rota’s to ensure they are in line with forecasts and staffing budgets.

Purchase/ order departmental supplies, carry out stock takes and action any discrepancies.

Maintain financial awareness and understanding of how the role impacts on the hotels profit and loss account and the companies business as a whole.

Control departmental costs through correct storage and distribution of supplies

 

Sous Chef

Required on a full time basis

You will be responsible for the maintaining of the high standards in both the main Kitchen and Sports Bar Kitchen. You will support the Head Chef at all times and run kitchens in Head Chef’s absence.

Key Responsibilities will Include:

Able to cook for large numbers of guests

Maintain high standards of cooking

Help run the Sports Bar Kitchen

To work across the site in all kitchen areas as and when required.

To ensure that company Health & Safety, Food Safety And COSHH Legislations are adhered to: this will involve action and appropriate training

Act as the Head Chef in his absence. Ensure all service standards are maintained throughout the Kitchen

Ensure that the team are correctly uniformed

To be responsible for the general security of the company property, departmental keys and stock

Assist the Head Chef in coordinating and holding monthly team meetings, ensuring minutes are taken and distributed to the team

Assist in training and induct all staff and record training to the agreed standard

Assist in managing staffing levels by completing rota’s which match the level of business

Assist with purchase/order departmental supplies, carry out stock takes and action any discrepancies

Maintain financial awareness and understanding of how the role impacts on the hotels profit and loss account and the companies business as a whole

Assist in the control of departmental costs through correct storage and distribution of supplies

 

Leisure Club Receptionist

 Required to work on a part time basis at The Edge Health and Fitness Club.

 Key Responsibilities will include:

 Man the Reception desk, meeting and greeting guests and members in a warm and friendly manner. Anticipate needs wherever possible and promote the hotel to enhance guest satisfaction.

Ensure that the Leisure department is clean, tidy and presentable

Book members and class requests on the front of house software system

Supply prospective members with relevant membership information.

To support the fitness instructors when required in helping to set up the fitness studio

Perform regular club checks are per club guidelines

Cash handling duties. Cashing up and reconcile the department takings at the end of the shift.

 

 

To apply please send your CV or request an application from Lisa – lisa@prosper-hrservices.co.uk