Jobs

Join our team - we will post all of our current job vacancies below.

Receptionist

Key Responsibilities will include:
• Welcome all visitors to the hotel and deal with any queries and requests they may have
• To operate the computer system, key card machine and telephone switchboard in a professional manner
• To liaise with other departments supplying them with the necessary information when required
• Checking in/out of guests using the front office system
• Preparing guest bills and checking they are correct. Taking payments through cash, cheque or credit card and processing through on system to create a receipt
• Creating the totals to be banked and filling out paying-in book accordingly
• Be fully conversant with facilities, services and promotions offered by the hotel and where appropriate offer this information to the guest inline with the hotel’s 4-star standards
• Maintaining the correct float levels and informing the Senior Receptionist of any discrepancies
• Receiving other departments pay-ins, checking they are correct and processing them through the front office system
• To check availability of hotel rooms and take reservations for the hotel including bed & breakfast, dinner, spa, golf and corporate bookings
• To know and understand the fire alarm and fire regulations and abide by Health & Safety procedures at all times
• Taking messages for guests and staff and passing them on verbally or through email
• Assist in the daily and monthly filing system
• Anticipate guests needs wherever possible
• Promote the hotel to enhance guest satisfaction
• To be responsible for the general security of the company property, departmental keys and stock
• Attend internal meetings where required
The above forms the key areas of responsibility for this role but it should be noted that duties may change over time and the job-holder will be expected to co-operate with reasonable changes as required.
Previous Experience in a Hospitality Receptionist Role is Desirable.
The ability to work a variety of shifts including weekends, early’s (from 7.00am) and late’s (until 11.00pm) is essential.

Please email receptionmanager@barnham-broom.co.uk with your CV and covering letter to apply.

 

Maintenance Manager

You will be responsible for the managing of the day to day operation of the hotel for all property, maintenance and grounds related issues to ensure that standards are maintained & that the hotel is compliant in all areas.

Key responsibilities will include:

To manage all maintenance projects by regular communication & liaison with the General Manager.

To carry out safety tests of all equipment & the hotel fire alarm system on a weekly basis.

To oversee the running of the Maintenance & Grounds throughout the hotel, to ensure that these department is operating to its full capacity & delivering the highest levels of guest satisfaction, resolving all bedroom maintenance issues within the designated timeframe & in line with the daily operating procedures as laid down by the company.

To attend a weekly meeting with the Deputy General Manager to review hotel maintenance & discuss forthcoming projects & improvements required to meet the overall hotel objectives & agreed Business Plan.

To have financial awareness & understanding of how the role impacts the hotel P&L account.

To carry out room inspections & record through the Monthly Quality Self Audit (MQSA) programme, logging all defects & then updating the preventative maintenance programme to carry out repairs or address issues.

To manage financial objectives by preparing an annual maintenance budget; scheduling expenditures; analysing variances; initiating corrective actions.

To arrange quotations & work schedules for external suppliers & contractors to carry out repairs/maintenance in line with their respective contracts or any new work appointed.

To carry out basic plumbing, electrical, carpentry repairs, including painting & decorating of bedrooms, public areas & any internal areas as required, ensuring that all areas are protected & guest reported faults are carried out within a timely planned manner.

To carry out routine maintenance & manage the record keeping of all routine maintenance for any contractor that supplies a monthly, quarterly or annual service to the hotel.

To be fully aware of the hotel emergency procedures & act as Duty Manager/Fire Coordinator as required to support training, team & guest safety during training or fire evacuation procedures.

To oversee the H&S Committee & management of the Health & Safety function of the hotel. To include the administration & management of all record keeping, filing, inspections, audits, risk assessments & training of team members.

To undertake purchasing of supplies & equipment for the department, in line with company purchasing procedures & ensure that all nominated suppliers are used at all times. To also carry out stock counts & checks & take meter readings on a weekly/monthly basis as required.

To attend to site on an Emergency Call Out basis, these call outs represent maintenance repairs or support investigations which will be agreed by the Duty Manager, logged & authorized by the General Manager. .

To ensure all hotel systems & equipment are fully operational to ensure that there is no disruption in providing the products & services to our guests & customers.

 

Breakfast Supervisor

Required on a full time basis

In the absence of the Restaurant Manager, you will responsible for the overall service and standards of all food and beverage provision during breakfast and lunch service, ensuring that both profitability and standards are achieved.

Key Responsibilities will include:

Take all bookings, reservations and customer orders and ensure requirements are processed to a high standard.

Promote and enhance guest satisfaction within your food and beverage area, anticipating guest needs where possible.

Be fully conversant with facilities, service and promotions offered by the food and beverage department and hotel and where appropriate offer this information to the guest.

Ensure that the food and beverage service areas are kept to the required standard and appearance dictated by the hotel management, in accordance with company policies.

Supervising all staff throughout your shift.

Ensure that the team are uniformed correctly, and are polite, courteous, punctual towards guests and their colleagues.

To be responsible for the departments general security, in terms of keys, till systems and stock.

Handle all guest feedback either positive or negative and record correctly.

To assist the departmental manager with staff training and new starter inductions.

Check and monitor staff rota’s to ensure they are in line with forecasts and staffing budgets.

Purchase/ order departmental supplies, carry out stock takes and action any discrepancies.

Maintain financial awareness and understanding of how the role impacts on the hotels profit and loss account and the companies business as a whole.

Control departmental costs through correct storage and distribution of supplies

 

Food and Beverage Assistants

You will be responsible for serving our guests and customers in our hotel’s sports bar, valley bar, restaurant and events department. You will take orders, set, serve and clear tables and deal with the exchange of bills and money whilst maintaining exceptional standards of customer service.

Key Responsibilities will include:

Provide a warm welcome for guests and make recommendations from the food and drink menus

Prepare and set table for the next guests

Ensure the bar/ food service areas are left clean and tidy at all times

Maximise sales where possible

Ensure that guests receive high quality services and service provision

Anticipate guest needs wherever possible and promote to them within the hotel enhancing guest satisfaction.

 

Chef de Partie

You will prepare dishes according to guest and menu requirements and maintain a high standard of production, quality, presentation and cleanliness laid down by the Executive Head Chef.

Key Responsibilities will include:

Run and maintain a section of the Kitchen

To ensure that all preparation, production, dishes, specialised menu items are prepared on time and to the standard required as laid down by the Executive Head Chef

Prepare and store produce correctly and safely

To work across the site in all kitchen areas as and when required.

To maintain flavours and presentations that are in conjunction with menu concepts and enhance the reputation of the hotel

Assistance in ensuring all foods are prepared as close as possible to service times

Assistance in the preparation of food for the restaurant and functions

Cleaning duties to maintain a tidy, clean and hygienic work environment

 

Spa Therapist (Full or Part time positions available)

You will ensure all treatments are carried out to the highest standards and targets are met. You will also maintain the five star level of cleanliness required.

Key Responsibilities will include:

Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment areas

To be aware of all treatments offered and any promotions on offer at any given time

Responsible for achieving sales targets as set by the Senior Spa Therapist / Manager

Assist with demonstrations / events as required

Adhere to training as set down by the Senior Spa Therapist / Manager

Maintain the stock at the correct level following set standards

Use the correct quantities of products as specified by the manufacturer and not exceed that amount

Attend all training courses as deemed necessary by the Senior Spa Therapist / Manager

Responsible for keeping up the high standard of treatment and service

Conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the Spa

Ensure that daily sales figures are accurately recorded

Cover reception as and when required

 

Greenkeeper

You will carry out routine golf course maintenance to include.

Key Responsibilities will include:

Mowing, aeration, irrigation, application of foliar feeding programs and golf course

Upkeep of presentation of golf course

Identifying and controlling moss

Identify and control pests and diseases

Renovating and repairing turf

Applying fertilizer

Rolling turf

Maintaining bunkers

Operating and maintaining machinery including tractor driving

Machine maintenance

Preparing machinery for use and storage

Preparing ground for establishing plants

Laying drains

Cut tees, greens, surrounds, fairways, rough and semi rough

Renovate worn and damaged turf

 

 

To apply please send your CV or request an application from Lisa – lisa@prosper-hrservices.co.uk