Jobs

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FOOD AND BEVERAGE SUPERVISOR

In the absence of the Restaurant or Sports Bar Manager, you will responsible for the overall service and standards of all food and beverage provision within the Brasserie Restaurant or Sports Bar, ensuring that both profitability and standards are achieved.

Key Responsibilities will include:

 Take all bookings, reservations and customer orders and ensure requirements are processed to a high standard.

Promote and enhance guest satisfaction within your food and beverage area, anticipating guest needs where possible.

Be fully conversant with facilities, service and promotions offered by the food and beverage department and hotel and where appropriate offer  this information to the guest.

Ensure that the food and beverage service areas are kept to the required standard and appearance dictated by the hotel management, in accordance with company policies.

Supervising all staff throughout your shift.

Ensure that the team are uniformed correctly, and are polite, courteous, punctual towards guests and their colleagues.

To be responsible for the departments general security, in terms of keys, till systems and stock.

Handle all guest feedback either positive or negative and record correctly.

To assist the departmental manager with staff training and new starter inductions.

Check and monitor staff rotas to ensure they are in line with forecasts and staffing budgets.

Purchase/ order departmental supplies, carry out stock takes and action any discrepancies.

Maintain financial awareness and understanding of how the role impacts on the hotels profit and loss account and the companies business as a whole.

Control departmental costs through correct storage and distribution of supplies

 

HOTEL RECEPTIONISTS (Weekends Only)

You will be responsible for the day to day running of the hotel reception desk. You will welcome all visitors and deal with any enquiries they may have. This position is to support the business during the weekend period only.

Key Responsibilities will include:

To operate the computer system, key card machine, walkie talkies and telephone switchboard in a professional manner.

To liaise with other departments supplying them with the necessary information when required

Checking in/out of guests using the front office system

Preparing guest bills and checking they are correct. Taking payments through cash, cheque or credit card and processing through on system to create a receipt

Creating the totals to be banked and filling out paying in book accordingly

Be fully conversant with facilities, services and promotions offered by the hotel and where appropriate offer this information to the guest in line with the hotels 4 red star standards

Maintaining the correct float levels and informing Senior Receptionist of any discrepancies

To check availability of hotel rooms and take reservations for the hotel including Bed & Breakfast, Dinner, Bed & Breakfast, Spa, Golf and Corporate bookings.

Taking messages for guests and staff and passing them on verbally or through email

Assist in the daily and monthly filing system

 

FOOD AND BEVERAGE ASSISTANTS

You will be responsible for serving our guests and customers in our hotel’s bar, restaurant and banqueting areas. You will take orders, set, serve and clear tables and deal with the exchange of bills and money whilst maintaining exceptional standards of customer service.

Key Responsibilities:

Provide a warm welcome for guests and make recommendations from the food and drink menus

Prepare and set table for the next guests

Ensure the bar/ food service areas are left clean and tidy at all times

Maximise sales where possible

Ensure that guests receive high quality services and service provision

Anticipate guest needs wherever possible and promote to them within the hotel enhancing guest satisfaction.

Must be available to work a Variety of Shifts including Evenings and Weekends.

 

HOUSEKEEPING ROOM ATTENDANTS

You will be responsible for the overall cleanliness of the bedrooms, timeshare apartments and public areas to the standards as trained.

Key Responsibilities will Include:

Clean rooms to the standard of the hotel

Use equipment and chemicals in the correct way.

Change Linen, Towels and bed sheets

Service hygiene facilities and empty bins

Replace any items that may have been used and keep condiments clean

Assemble linen and towels and put into appropriate laundry bags for collection

Note any damages to rooms, décor, fixtures and fittings.

Take all left items to your supervisor to enable them to be logged

Make sure all public areas and lavatories are cleaned to a high standard

You will be required to turn mattresses

Anticipate guests needs wherever possible

To provide a turn down service as and when required.

The ability to work over weekends and early mornings is important.

 

RESTAURANT MANAGER

 You will ensure the day to day running of the Restaurant department and ensure that is run efficiently, professionally and beyond minimum standards as set by the hotel. This includes identifying ways in which to improve and enhance the standards and exceed the expectations of the guests.

Key Responsibilities will include:

Ensure that company Health & Safety, Food Safety and COSHH Legislations are adhered to: this will involve action and appropriate training

Actively consider prevention, recovery and investigation of any complaints

Ensure all service standards are maintained throughout the Restaurant operation

Undertake duty management shifts as and when required as per the rota

Maximise the sales of food and drink at all times

Improve and implement new policies and procedures

Ensure that the levels of customer care and standards of service are maintained to the hotel standard

Manage all members of your department including, the provision of uniform, training, staff reviews,management of rotas and recruitment.

To be fully conversant with current licencing laws

To be fully aware of changing trends in food and drink

Purchase/order departmental supplies, carry out stock takes and action any discrepancies

Control departmental costs through correct storage and distribution of supplies

Anticipate guests needs wherever possible

Promote the hotel to enhance guest satisfaction

 

RECEPTION MANAGER

You will have overall responsibility for the smooth running of the Reception desk and training, management and leadership of the reception team.

Key Responsibilities will include:

Welcome all visitors to the Hotel and deal with any queries and requests they may have.

To liaise with other departments supplying them with the necessary information when required

Checking in/out of guests using the front office system

Preparing guest bills and checking they are correct.

To check availability of hotel rooms and take reservations for the hotel including Bed & Breakfast, Dinner, Spa, Golf and Corporate bookings. Liaise with reservations and complete monthly forecasting of projected business

Complete monthly stationery orders for departments in the hotel making sure that budgets are adhered to

Ensure that company Health & Safety Legislations are adhered to: this will involve action and appropriate training

Implement changes where necessary to help improve the reception service and train staff in any new procedures and make sure they understand fully

Manage all staff within the department, this will include completing rotas which match the level of business, recruitment, training, reviews, uniform.

Maintain financial awareness and understanding of how the role impacts on the hotels profit and loss account and the companies business as a whole. Control departmental costs through correct storage and distribution of supplies

Produce and implement risk assessments for the department

 

To apply please send your CV or request an application from Lisa – lisa@prosper-hrservices.co.uk