Frequently asked questions answered here
Q. When can I check in?
A. Check in is guaranteed available from 3pm on your day of arrival.Q. What time do I have to check out?
A. Check out is until 11am on your day of departure. Rooms must be vacated by 11am.
Q. Is there an option for late check out?
A. Yes, late check outs can be arranged subject to room availability. Please let us know if you require a late check out at time of booking or by speaking to Reception when you check in.
Q. What is available on room service?
A. We have a delightful range of light meals and drinks that you can get delivered to your room until 9.30pm. After 9.30pm we offer a sandwich menu.
Q. Where & when is breakfast served?
A. A hearty English or Continental breakfast is served from 7 – 9.30am Monday – Friday and 7 – 11am on Saturday – Sunday in the Brasserie. You can also have a Continental breakfast if you have an early start and need to leave the hotel before 7am.
Q. How do I book a room?
A. Simply click on the ‘Book on-line’ box in the top left hand corner of this site or if you’d prefer you can ring us on 01603 759393 or email us atreservations@barnham-broom.co.uk.
Q. What if I need to change my booking?
A. All you need to do is call us on 01603 759393 and let us know what you need to change and we will do our best to accommodate your requirements. Cancellations must be made at least 24 hours before you are due to arrive, otherwise a cancellation fee will be charged.
Q. Do you offer free Wi-Fi?
A. Yes, you’ll just need to launch your internet browser and then sign up for the service on the registration page to enjoy free internet access in your room and the public areas of the hotel such as the lounge and bars.
Q. What facilities are in the rooms?
A. You’ll find a hair dryer, tea and coffee making facilities, a safe and a fridge. We also offer a laundry and dry cleaning service and our housekeeping team can provide an iron and ironing board, delivered to your room on request.
Q. How do I book a spa treatment?
A. We recommend booking Spa treatments at the time of booking your room, to ensure that you get the time that suits you. However, you can call us on 01603 757545 at any time to book a treatment or two.
Q. What is your cancellation policy?
A. For hotel bookings, a deposit of £25 per person is required to secure your reservation. For group bookings, a deposit of £50 per person is required to secure your reservation. This can be paid by credit card or cheque made payable to Barnham Broom Hotel.
Cancellations must be made at least 24 hours before you are due to arrive, otherwise a cancellation fee will be charged.
Q. Do you charge a fee if I book using a credit card?
A. We charge a £3 fee to book using a credit card, no charge will be charged using a debit card.
Q. Is there a safe luggage store if I am not leaving Barnham Broom after checking out?
A. Yes, we have a safe luggage store near reception for your luggage if you want to continue to use the hotel’s facilities after checking out. Please speak to Reception when you check out to arrange safe luggage storage.
Q. Where is the nearest cash machine?
A. There are three ATMs at Sainsbury’s on the Longwater retail park which is approximately 6 miles from Barnham Broom at the junction of the A47 and the A1074.
Q. How can I stay informed about your special offers?
A. Simply fill in this special offers form and we will make sure that you receive regular emailed updates on our latest offers.
Q. What’s your parking like?
A. We have ample free parking both at the front and to the side of the hotel.
Q. Are you closed for any time during the year?
A. No. We are open to residents and non-residents 365 days a year.
Q. Is there a fee using my credit or debit card?
A. We do not charge any fee to use a debit card, however a non-refundable £3.00 admin fee applies to all credit card transactions on final invoice.
Q. Do I need to be a hotel guest or a member to use The Edge Health & Fitness Club?
A. No, everyone is welcome to use the facilities at The Edge Health & Fitness Club. Non-members can purchase a day membership to The Edge Health & Fitness Club for just £16, which includes use of the state of the art and fully air conditioned gym and heated indoor swimming pool, sauna & steam room. Discount is given to the advance purchase of 12 day memberships for £90.
Q. Do you have to pay for classes?
A. In general, for peak members and hotel guests the classes are FREE. For Off-Peak members morning classes tend to be FREE and its £5.00 for evening.All classes are free for our members within their membership time band. Members can book 2 weeks in advance for classes whereas non-members can only book 1 week before. For Non-members its £5.00.
Q. Can I bring a guest?
A. If you are a member, you can bring along a guest for day membership which is £10 for an adult which entitles them to free use of all of our facilities. Junior (under 16’s) are £6 per person.
Q. Is there a fee using my credit or debit card?
A. We do not charge any fee to use a debit card, however a non-refundable £3.00 admin fee applies to all credit card transactions on final invoice.
Q. What are the opening times for the fitness club?
A. We are open 6.30am until 9.30pm Monday to Friday, and 8.00am to 8.00pm Saturday & Sundays.
Q. What’s the biggest group you can cater for?
A. We can cater for up to 150 guests at any one event.
Q. What’s the minimum number of people I can book a room for?
A. We do not specify a minimum number of guests. We have a number of suites of different sizes to match to the number of guests in your group.
Q. How much notice do I need to give you to book an event?
A. We do not specify a minimum or maximum notice period to book an event. However, as our suites are very popular, we recommend booking as early as possible to secure your preferred option.
Q. Is there a fee using my credit or debit card?
A. We do not charge any fee to use a debit card, however a non-refundable £3.00 admin fee applies to all credit card transactions on final invoice.
Q. Are you able to decorate the room for the event?
A. Yes, of course. And if you need any help our Events Coordinator will be on hand to assist. For more details please call 01603 759393.
Q. Can you bring in your own catering?
A. Unfortunately all catering needs to be done onsite apart from celebration cakes.
Q. Do you do room deals for people wanting to stay in the hotel on the night of an event?
A. We can offer a discounted rate on a two-night stay to any guest attending an event held at Barnham Broom.
Q. What time do I have the room until?
A. Until Midnight
Q. Is there a fee using my credit or debit card?
A. We do not charge any fee to use a debit card, however a non-refundable £3.00 admin fee applies to all credit card transactions on final invoice.
Q. Where and when is breakfast served?
A. A hearty English or Continental breakfast is served from 7 – 9.30am Monday – Friday and 7 – 11am on Saturday – Sunday in the Brasserie. You can also have a Continental breakfast if you have an early start and need to leave the hotel before 7am.
Q. Where and when is lunch served?
A. Our mouth-watering lunch menu is on offer in the Sports Bar from 12 – 5pm everyday. The Brasserie is open for lunch every Sunday from 12 – 2.30pm, serving some of the most delicious dishes for Sunday Lunch in Norfolk.
Q. Where and when is dinner served?
A. Dinner reservations can be made at the Brasserie from 6 – 9pm. Alternatively you can eat in the Sports Bar from 10am – 9.30pm.
Q. Do you offer children’s menus?
A. Yes, we offer a children’s menu in both the Brasserie and the Sports Bar. Please note, only over 12’s can dine in the Brasserie.
Q. Do we cater for dietary requirements?
A. Yes, all of our menus cater for any requirement, speak to a member of staff
Q. Do I need to book a table?
A. Yes we do advise you do, speak to hotel reception on 01603 759393 or book on-line through our website.
Q. What is the dress code?
A. Smart casual
Q. When is Afternoon Tea served?
A. It is served in the lounge between 2 – 5pm. You are required to book in advance.
Q. Is there a fee using my credit or debit card?
A. We do not charge any fee to use a debit card, however a non-refundable £3.00 admin fee applies to all credit card transactions on final invoice.
Q. What time do the golf courses open?
A. Both courses are open from 7am weekdays and from 6.30am at weekends in the Summer months and in the Winter months, both courses are open from 8am.
Q. Do I need a handicap card if I am visitor?
A. We expect that you are able to play a round of golf observing the necessary etiquette as follows:
To make sure everyone enjoys their time at Barnham Broom Golf Club there is a dress code and a few rules that we ask to be observed.
Dress Code:
- Approved, recognised golf clothing should be worn at all times on both courses.
- No blue denim trousers, football/rugby shirts, sports shorts or tracksuits are permitted.
- No trainers, only golf shoes to be worn on the golf courses.
Staff are authorised to approach members and visitors if the dress regulations are not being adhered to.
Mobile phones
On the golf course use if permitted to measure distance only (Sat Nav technology)
Telephone calls may be made in case of emergency.
- Please repair your divots and pitch marks and rake bunkers.
- Each player must have their own clubs.
- Please keep up with the game in front and allow faster groups behind you through.
Our course marshalls have total authority over golf play. Please abide by their instruction
Q. How much are green fees?
A. Our green fee prices can be found by clicking here and booking direct guarantee’s you the best rate.
Q. Can I book more than one tee time for a group?
A. Yes, please view our online booking facility at http://www.brsgolf.com/barnhambroom/visitor_home.php or alternatively call the Golf Shop on 01603 757505 and they can arrange this for you
Q. Do you cater for society days?
A. Yes we do; please feel free to contact our Golf Events Coordinator, Kathryn Collier on golfevents@barnham-broom.co.uk or alternatively call on 01603 759393 to discuss your requirements
Q. How do I book a spa treatment?
A. Simply ring 01603 757545, email spa@barnham-broom.co.uk or book online www.barnham-broom.co.uk
Q. How do I know what spa treatment is best for me?
A. Our therapists are trained and highly qualified experts so will talk to you before booking your treatment about what you are looking for and then recommend the most appropriate treatment.
Q. Do I need to be a hotel guest or member of the fitness club to use The Spa?A. No. The Spa is open to everyone so don’t hesitate to give us a call on 01603 757545.
Q. Are robes and use of the leisure centre included in my treatment cost?
A. No, but they are available to hire
Q. Do I need to pre-book any treatments?
A. Yes we advise you pre-book all treatments as The Spa cannot guarantee spaces available on the day.
Q. When is The Spa open?
Monday | 9:00am – 7:00pm |
Tuesday | 9:00am – 7:00pm |
Wednesday | 9:00am – 7:00pm |
Thursday | 9:00am – 8:00pm |
Friday | 9:00am – 7:00pm |
Saturday | 9:00am – 7:00pm |
Sunday | 9:00am – 6:00pm |
Closed Christmas Day and New Year’s Day.
Q. Where is The Spa located?
A. The Spa is located next to hotel reception and it is a short walk through the hotel to The Edge Health & Fitness Club.
Q. What is the cancellation policy?
A. A 50% charge will be incurred for any treatment not cancelled with at least 24 hours’ notice. Cancellation within 12 hours’ notice will incur a 100% charge.
Q. How early should I arrive for my treatment?
A. please arrive at The Spa 10 minutes before your treatment time.
Q. How old do you have to be to have a spa treatment?
A. The minimum age requirement to have treatments in The Spa is 16 years of age. Unfortunately, we cannot accommodate babies and young children in our Spa whilst parents/guardians are having treatments.
Q. Is there a fee for using my credit or debit card?
A. We do not charge any fee to use a debit card, unfortunately we are unable to accept American Express.
Q. What’s the car parking like?
A. We have ample free car parking both at the front and the side of the hotel.
Q. What’s the biggest group you can cater for?
A. We can cater for up to 150 guests at any one event.
Q. What’s the minimum number of people I can book a room for?
A. We do not specify a minimum number of guests. We have a number of suites of different sizes to match to the number of guests in your group. However our day delegate rates are a minimum of 10 delegates.
Q. How do I book a room for a business meeting?
A. Speak to our Events Coordinator on 01603 759393.
Q. Do you have Wi-Fi?
A. Yes is it complimentary in all areas of the hotel.
Q. Is there a fee using my credit or debit card?
A. We do not charge any fee to use a debit card, however a non-refundable £3.00 admin fee applies to all credit card transactions on final invoice.
