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FOOD AND BEVERAGE SUPERVISOR

In the absence of the Restaurant or Sports Bar Manager, you will responsible for the overall service and standards of all food and beverage provision within the Brasserie Restaurant or Sports Bar, ensuring that both profitability and standards are achieved.

Key Responsibilities will include:

 Take all bookings, reservations and customer orders and ensure requirements are processed to a high standard.

Promote and enhance guest satisfaction within your food and beverage area, anticipating guest needs where possible.

Be fully conversant with facilities, service and promotions offered by the food and beverage department and hotel and where appropriate offer  this information to the guest.

Ensure that the food and beverage service areas are kept to the required standard and appearance dictated by the hotel management, in accordance with company policies.

Supervising all staff throughout your shift.

Ensure that the team are uniformed correctly, and are polite, courteous, punctual towards guests and their colleagues.

To be responsible for the departments general security, in terms of keys, till systems and stock.

Handle all guest feedback either positive or negative and record correctly.

To assist the departmental manager with staff training and new starter inductions.

Check and monitor staff rotas to ensure they are in line with forecasts and staffing budgets.

Purchase/ order departmental supplies, carry out stock takes and action any discrepancies.

Maintain financial awareness and understanding of how the role impacts on the hotels profit and loss account and the companies business as a whole.

Control departmental costs through correct storage and distribution of supplies

 

FOOD AND BEVERAGE ASSISTANTS

You will be responsible for serving our guests and customers in our hotel’s bar, restaurant and banqueting areas. You will take orders, set, serve and clear tables and deal with the exchange of bills and money whilst maintaining exceptional standards of customer service.

Key Responsibilities:

Provide a warm welcome for guests and make recommendations from the food and drink menus

Prepare and set table for the next guests

Ensure the bar/ food service areas are left clean and tidy at all times

Maximise sales where possible

Ensure that guests receive high quality services and service provision

Anticipate guest needs wherever possible and promote to them within the hotel enhancing guest satisfaction.

Must be available to work a Variety of Shifts including Evenings and Weekends.

 

HOUSEKEEPING ROOM ATTENDANTS

You will be responsible for the overall cleanliness of the bedrooms, timeshare apartments and public areas to the standards as trained.

Key Responsibilities will Include:

Clean rooms to the standard of the hotel

Use equipment and chemicals in the correct way.

Change Linen, Towels and bed sheets

Service hygiene facilities and empty bins

Replace any items that may have been used and keep condiments clean

Assemble linen and towels and put into appropriate laundry bags for collection

Note any damages to rooms, décor, fixtures and fittings.

Take all left items to your supervisor to enable them to be logged

Make sure all public areas and lavatories are cleaned to a high standard

You will be required to turn mattresses

Anticipate guests needs wherever possible

To provide a turn down service as and when required.

The ability to work over weekends and early mornings is important.

 

SPA THERAPIST (Maternity Cover)

Required on a Full time, fixed term basis, a Qualified Spa Therapist. You will ensure all treatments are carried out to the highest standards and targets are met. You will also maintain the five star level of cleanliness required.

Ideally the contract will commence in Mid November for the duration of 9 months/ ongoing.

Key Responsibilities will include:

Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment areas

To be aware of all treatments offered and any promotions on offer at any given time

Responsible for achieving sales targets as set by the Senior Spa Therapist / Manager

Assist with demonstrations / events as required

Adhere to training as set down by the Senior Spa Therapist / Manager

Maintain the stock at the correct level following set standards

Use the correct quantities of products as specified by the manufacturer and not exceed that amount

Attend all training courses as deemed necessary by the Senior Spa Therapist / Manager

Responsible for keeping up the high standard of treatment and service

Conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the Spa

Ensure that daily sales figures are accurately recorded

Cover reception as and when required

 

 

CHEF DE PARTIE

You will be responsible for the production and presentation of cuisine within a designated area of the Kitchen. You will prepare dishes according to guest and menu requirements and maintain a high standard of production, quality, presentation and cleanliness laid down by the Head Chef.

Key Responsibilities will include:

Run and maintain a section of the Kitchen

To ensure that all preparation, production, dishes, specialised menu items are prepared on time and to the standard required as laid down by the Head Chef

Prepare and store produce correctly and safely

To work across the site in all kitchen areas as and when required.

To ensure that company Health & Safety, Food Safety And COSHH Legislations are adhered to

To maintain a high standard of hygiene required by the Food Safety Act 1990 & The Food Safety (General Food Hygiene) Regulations 1995

To maintain flavours and presentations that are in conjunction with menu concepts and enhance the reputation of the hotel

Assistance in ensuring all foods are prepared as close as possible to service times

Responsible for ensuring that all menu items are available in the designated service area throughout service times and after service for the next day

Assistance in the preparation of food for the restaurant and functions

Cleaning duties to maintain a tidy, clean and hygienic work environment

 

 

HOTEL RECEPTIONIST

You will be responsible for the day to day running of the hotel reception desk. You will welcome all visitors and deal with any enquiries they may have.

Key Responsibilities will include:

To operate the computer system, key card machine, walkie talkies and telephone switchboard in a professional manner.

To liaise with other departments supplying them with the necessary information when required

Checking in/out of guests using the front office system

Preparing guest bills and checking they are correct. Taking payments through cash, cheque or credit card and processing through on system to create a receipt

Creating the totals to be banked and filling out paying in book accordingly

Be fully conversant with facilities, services and promotions offered by the hotel and where appropriate offer this information to the guest in line with the hotels 4 red star standards

Maintaining the correct float levels and informing Senior Receptionist of any discrepancies

To check availability of hotel rooms and take reservations for the hotel including Bed & Breakfast, Dinner, Bed & Breakfast, Spa, Golf and Corporate bookings.

Taking messages for guests and staff and passing them on verbally or through email

Assist in the daily and monthly filing system

 

 

RESTAURANT AND BARS MANAGER

Whilst ensuring on a day to day basis that the F & B department is run efficiently, professionally and beyond the minimum standards as set by the hotel, the role of the Manager is to ensure that all food & beverage departments operate with the agreed minimum standards. This includes identifying ways in which to improve and enhance the standards and exceed the expectations of the guests focussing attention on generating high standard results in accordance with set F & B budget.

Key Responsibilities will include:

Ensure that company Health & Safety, Food Safety and COSHH Legislations are adhered to: this will involve action and appropriate training

Be fully conversant with facilities, services and promotions offered by the hotel and where appropriate offer this information to the guest in line with the hotels standards

Actively consider prevention, recovery and investigation of any complaints

Ensure all service standards are maintained throughout the F&B operation

Coordinate and hold monthly team meetings. Ensure minutes are taken and distributed to the team

Undertake duty management shifts as and when required as per the rota

Maximise the sales of food and drink at all times

Process all invoices as per the standards set out by the accounts office

Delegate responsibilities

Sign off departmental invoices as per the standards set out by the accounts office

Improve and implement new policies and procedures

Ensure that the levels of customer care and standards of service are maintained to the hotel standard

Ensure that the team are punctual, polite, courteous and helpful to guests and colleagues at all times. Complete 6 week and 3 month job reviews with all new employees, evaluate performance and action outcomes. Complete annual performance reviews and set goals and development plans to improve performance. Ensure that all new starter forms are completed. Train and induct all staff and record training to the agreed standard.

Manage staffing levels by completing rotas which match the level of business

Interview and recruit new applicants to the level as set by the hotel

To be fully conversant with current licencing laws

To be fully aware of changing trends in food and drink

Control departmental costs through correct storage and distribution of supplies

Produce and implement risk assessments for the F & B department

Set budgets/targets with the General Manager / Operations Manager

 

To apply please send your CV or request an application from Lisa – lisa@prosper-hrservices.co.uk