Front of House Manager
We are recruiting for a Front of House Manager who will be responsible for the overall smooth running of the front of house departments. These departments will include Reception, Housekeeping. Guest Relations, Maintenance and the Timeshare apartments.
We are looking for someone who has the ability to work effectively as a supportive, knowledgeable manager. You need to posses strong leadership skills and have the ability to lead by example. You will be responsible for organising, developing and training your team to deliver exceptional customer service skills.You will liaise and work alongside other Head of departments and supply them with necessary information when required.
You will also be responsible for the departments financial performance and will ensure that wage costs and operating costs are kept in line with budgets. Furthermore you will be responsible for maximising hotel revenue opportunities and cost savings in your designated areas.
Health and Fitness Assistant
Required on a Permanent basis at The Edge, the role will assist in the instruction to guests and members and to ensure safe practice and working environment within the gym and swimming pool.
Key Responsibilities will include:
Ensure all areas of the Leisure department are clean, tidy and presentable
Book members onto the front of house software system correctly
Ensure that all equipment is correctly and regularly cleaned
Ensure all health and safety guidelines are followed
Supply prospective members with relevant membership information
Maintain a pro-active approach to existing members of the club
To support the fitness instructors when required in helping to set up the fitness studio
Complete and log pool water tests as directed
Advise Health & Fitness Manger of possible operational issues
Perform regular club checks as per club guidelines and rectify any issues under advisement
Complete the relevant documentation and system files to perform the above tasks correctly
In conjunction with these specific duties all Health & Fitness Assistants will from time to time also be required to perform other tasks as delegated by the club management
Anticipate guests needs wherever possible
Promote the hotel to enhance guest satisfaction
To cash up and reconcile the department takings at the end of the shift
Maintain high standards of personal presentation in line with company policy
Required: Level 2 in Fitness/ gym instructing.
Desirable: Level 3 in Fitness/ gym instructing
Food and Beverage Assistants
Barnham Broom Hotel require Bar, Restaurant and Events waiting staff, who will be responsible for serving our guests and customers in our hotel’s bar, restaurant and banqueting areas. You will take orders, set, serve and clear tables and deal with the exchange of bills and money whilst maintaining exceptional standards of customer service.
Provide a warm welcome for guests and make recommendations from the food and drink menus
Prepare and set table for the next guests
Ensure the bar/ food service areas are left clean and tidy at all times
Maximise sales where possible
Ensure that guests receive high quality services and service provision
Anticipate guest needs wherever possible and promote to them within the hotel enhancing guest satisfaction.
Must be available to work a Variety of Shifts including Evenings and Weekends.
Golf Retail Assistant (Part time for Summer Season)
Required on a part time, fixed term contract for the Summer season. You will be working under the supervision of the Golf Manager and be responsible for the day to day operation of the Golf Retail Outlet.
Key Responsibilities will Include:
Use of the computerised booking system for members and guests and check that bookings are correct at all times
Complete buggy disclaimers before hire
Sell merchandise such as golf balls, clubs, tees, gloves, waterproofs, clothing garments and other items; calculate amount of sale whilst operating cash register
Register players, schedule starting times, provide information and interpret rules to users
Serving customers in a polite, friendly helpful manner
Operating an electronic cash register and pdq machine
Re-stock shelves implementing a stock rotation system
Keep serving counter area clean and tidy at all times
Check stock delivery details, ensuring correct stock has been delivered, price up and put stock on shelves in stock room
Anticipate guests needs wherever possible
Responsible for the general security of the company property, departmental keys and stock
To apply please send your CV or request an application from Lisa – email@example.com